Questions

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Q Where are the Cavendish Imaging scanning centres?

A Cavendish Imaging has scanning centres in London, Finchley, Birmingham, Oxford and Nottingham. Please see CONTACT for the addresses.

 

Q How long will I have to wait?

A If you visit us on a walk-in basis, you will be seen in order of arrival. We can’t predict how busy we will be on the day of your walk-in visit but you should usually be seen within 45 minutes. If we forecast a longer wait than this, we will inform you and give you an updated waiting time. If you have an appointment, we should be seen at the time of that appointment.

 

Q Do I need an appointment?

A Our scanning centre in Harley Street in London operates a walk-in service, therefore you do not need to call us to book an appointment. Our Harley Street walk-in hours are here. At this same centre, we can also offer Monday evening appointments between 5.30 and 7pm.

Cavendish Imaging Finchley, Birmingham, Oxford and Nottingham operate a booking system. Please CONTACT us to make an appointment.

 

Q Can we claim back from insurance companies?

A Cavendish Imaging is registered with most UK insurance companies. Please contact them prior to your X-ray or CBCT scan to gain an authorisation code, which along with your membership number, we will claim the costs from them. If the cost is not recovered in full, you will be liable to settle the outstanding balance.

 

Q What is the use of a dental, maxillofacial or head & neck CT scan to my referrer?

A The CBCT scan will give your clinician a detailed three-dimensional view of the anatomy of interest which may not have been previously visualised on previous X-rays. This will be used in conjunction with their clinical examinations and medical notes to inform diagnosis and treatment.

 

Q What will happen to me during the scan?

Expect to be with our radiographer for around 30 minutes. You will be asked to remove anything containing metal from your head and neck so that it does not interfere with the study. The radiographer will explain the procedure and talk you through the scan step-by-step. You will usually be sitting for the scan and will have to remain as still as possible for just a couple of minutes. Your head will be comfortably cushioned with a soft strap will hold your head and a rest placed beneath your chin: You will not feel anything. There is no contraindication for patients with pace makers. Your radiographer will check your scan and notify your clinician. Female patients should tell the radiographer if they are likely to be pregnant.

 

Q What about the radiation?

A We are constantly working with our staff to ensure that the protocols we use, i.e. the set-up of the scanner, keeps radiation dose to a minimum. The radiation dose received varies from patient to patient but is typically in the range of 1 to 50 microSv. To put this in perspective, everyone in the UK receives about 2200 microSv annually from natural background radiation, so a CBCT scan corresponds to less than an additional 8 days of background radiation.

 

Q How much will it cost?

A Your referring practitioner will discuss pricing with you prior to your scan, as this will be determined by the complexity of their treatment plan. We will offer a quote on the day also, if this has not been provided by your referring clinician. We offer extremely competitive prices starting from £50 for a radiological examination.

 

Q Do you have patient information in other languages than English?

A We will consider producing information in more languages in the future depending on our patients’ needs. Please use our feedback page to tell us about your language needs.

We encourage patients to be accompanied by a friend or relative who can interpret our explanations and the patients’ questions. If needed, the help of an interpreter can be outsourced.

Please CONTACT US prior to your visit for this.