Q How do I make a complaint?
A Cavendish Imaging is committed to delivering a high-quality service and endeavours to provide you with excellent personal and professional care at all times. However, there may be times when your expectations are not met and you are not satisfied with the service you have received.
Our complaints procedure ensures that we respond to your concerns considerately, quickly and as effectively as possible. All comments and complaints are taken seriously, regardless of their nature.
Verbal Complaints – Every effort will be made to resolve your complaint while you are still at the clinic. However, if your concerns are not resolved to your satisfaction then help will be given on making a written complaint.
Written Complaints – All written complaints should be addressed to the Patient Care Manager or Registered Service Manager, via email to [email protected] or by post to 109 Harley Street, London, W1G 6AN and the letter should include:
- Who or what has caused you concern
- Where and when the event took place
- What action, if any, has already been taken
- What result you would like from your complaint.
We will then acknowledge receipt of your letter within 3 working days.
We will investigate the complaint and will write to you with the outcome within 28 days. If the investigation is still in progress, a letter will be sent explaining the reason for the delay regularly, at the very minimum of every 10 days.
If you have a genuine concern about the service or any health professional working with the service you can raise your concerns with the Care Quality Commission.
You can contact CQC by visiting https://www.cqc.org.uk/, or calling 3000 616161, or in writing by post to the CQC National Customer Service Centre, City Gate, Gallowgate, Newcastle-Upon-Tyne, NE1 4PA.
It is your attention to detail and high quality scans that set you apart from your competitors
Quickly seen, no delay. Most welcome
I regularly refer patients to Cavendish Imaging for radiographs and cone beam CT. The staff are knowledgeable, helpful and also kind.
The operative, could not have been more helpful and nice. Also, the staff I spoke to on the phone were polite and most helpful. Very happy with the visit
Thank you for being so kind and helpful throughout. I had issues getting to the appointment and your kindness and patience was much appreciated
Friendly, fast, professional service. Thank you!
Walk-in clinic was very convenient and waiting time was very short.Thank you
Came in with my daughter for her mouth to be scanned, both radiographers were really good with her, taking time to talk to her, explain things and put her at ease, much appreciated
Overall a very prompt and efficient service
I was very promptly seen on arrival at the London walk-in service, the whole process required minimal time.